How do I place an order?
The best place to start is to send us an email or give us a call with your order details and we can create a quote for you.
In order to create an accurate quote, we’ll need to know:
- Number of units you would like to print
- Number of colours in your artwork
- Number of print areas
Be sure to include a link to any artwork or design files you may have.
Please Contact Us to place an order or get a quote.
What artwork files should I send?
Ideally, we receive your artwork in a vector-based format, fonts outlined, sized as you would like it printed. We can accept Adobe Illustrator files (.ai), Photoshop files (.psd), or editable PDF files (.pdf).
Screen printing: vector file with any fonts outlined is required
Digital printing: minimum 300 DPI jpeg, .png or .tiff file
If your artwork isn’t in one of the formats listed above, we offer 15 minutes complimentary design consulting to discuss realistic possibilities and any file conversion options. We charge any additional design consulting services at a rate of $35/hour thereafter.
How long does it take?
Projects take between 10 to 14 business days to complete, however this is dependent on garment availability, shipping, and studio schedule.
If you require a short turnaround, please let us know and we can work with you to meet it.
How much will it cost?
The per unit price will really vary depending on the detail of your order, so the more specific information you provide us with, the more accurately we will be able to quote you.
For screen printing, we do have a minimum charge of $150 to cover the cost of printing films, exposing screens and mounting the press. There is no minimum charge for digital printing.
How many colours can you print?
We have a four station, 6 colour manual screen printing press. However, not all artwork is appropriate for screen printing. Generally, screen printed designs are 1 to 3 colours.
For digital printing, there is no limit to the number of colours that can be printed.
Can I see a sample?
You can see samples of our printing in the studio and on our website.
We don’t offer samples of screen printed screen items because of the high set-up cost and time – printing films, exposing screens, mounting the press, mixing inks, doing registrations and test prints. This process is the same for printing one or one hundred units, which is why screen printing is great for higher volumes and fewer colours.
What is your minimum order quantity? And largest?
We can usually accommodate orders of any size from one or two units (these would most likely be digitally printed) to a thousand units or more.
What t-shirt brands do you sell?
We work with a variety of brands and can help find a product or style to meet your needs (whether you are working within a tight budget or have some other goals: sustainability, near sourcing, etc). Here are a few:
- Bella Canvas
- American Apparel
- Redwood Classics
- LA Apparel
- Independent Trading Co
- Rabbit Skins
- Alternative Apparel
What materials can you print on?
Not all garments are suitable for printing and each method of printing has suitable fabrics. Screen printing can be done on a variety of fabrics: cotton, poly, blends, bamboo. Digital printing is best for 100% cotton.
We can also print on paper, wood, glass, metal and a variety of other materials. Please Contact Us to discuss any non-traditional material printing needs you may have.
What types of inks can you print with?
We choose the most appropriate ink for the project and work with a variety of professional grade products.
For metal or wood, a lacquer-based product is most appropriate.
For garments, a synthetic or water-based textile ink is used. We can help you to choose the right ink for your project.
Do you offer environmentally-friendly inks?
Commercial textile printers generally use 2 types of inks – a synthetic ink, commonly referred to as plastisol and water-based inks. We choose the inks based on the substrate (printing surface), client and/or project requirements; basically we chose the right ink for the job which is essential to ensuring a high quality and durable final product.
There is a common and pervasive misconception that water-based inks are inherently more environmentally-friendly but this is entirely true; water-based inks still have a variety of chemicals in them, such as binders, filler and other chemical additives. Water-based inks tend to produce more waste water in the cleaning and require harsher chemicals to clean screens (which also must be done more frequently with water-based inks).
Plastisol inks, the industry standard for t-shirt printing, are drain safe, require less frequent screen cleaning (resulting in less wasted ink and water) and require less harsh chemicals to reclaim the screens. This is not to say that plastisol is more or less environmentally-friendly that water-based ink – each has its pros and cons. More to the point – it is important to choose the ink that best suits your project.
As as shop, we try our best to minimize our waste and are constantly trying to improve our processes. We do multiple exposures on both our films and screens to reduce waste plastic and water; we reduce our water and chemical use by cleaning multiple screens at once (using the least harsh chemicals that we can); we use energy efficient lighting; we separate and recycle our plastics and paper; we reuse wherever possible.
Do you offer white label merchandise services? (like private labelling?)
Yes, this can be done through a screen printed label or a woven label. Please get in touch with us for more information about these options.
I am a textile designer/artist. Can I send you my patterns to print?
We cannot do yardage or bolt printing in our studio.
I am an artist and want to print posters. Is this possible?
Yes! Screen printing is a beautiful and traditional way of reproducing art with vibrant, saturated colour and crisp, sharp lines BUT it is not a digital reproduction. There will always be small variations and differences between the prints due to the hand-printed nature of screen printing.
What is your shipping policy?
Shipping is not included in our custom printing pricing and will be an additional charge.
Do you offer international shipping?
We ship in Canada and to the United States. Please contact us directly if you are located somewhere else in the world.
What is your returns policy?
We take pride in our printing. If a mistake occurs we will do everything we can to correct it. When you receive your order, please go through it carefully. You have 3 business days to inform us of errors, omissions or quality defects.